At **alqnas gardens shop**, our goal is to provide our customers with a smooth and enjoyable shopping experience when purchasing plants and related products. We strive to present all details about the items displayed on our website to ensure clear and transparent purchasing decisions.
1. Product Descriptions
We are committed to displaying all products with images and detailed descriptions. Please note that the size, shape, and height of natural plants may slightly differ from the photos.
2. Order Verification Upon Delivery
Customers have the right to check the plants upon delivery and may either accept them or return them with the courier. In the case of return, the customer will receive a full refund of the amount paid, including VAT, but excluding delivery fees.
3. Return and Exchange Policy
* Customers may return any product (except natural plants, which cannot be returned or exchanged after delivery) within **7 days** of purchase without the need to provide a reason, provided the product is in its original condition and packaging.
* The full amount paid, including VAT (excluding shipping fees), will be refunded to the original payment method within **14 business days**.
* Returns and exchanges apply to all gardening tools such as scissors, fertilizers, and pots, provided they are returned in their original condition with their packaging.
* Direct product exchanges are not available; customers may return an item and then purchase a new one separately.
* If a paid greeting card was added to the order and a return request is made, the cost of the card will be deducted from the refund, as it has already been personalized and printed according to the customer’s request.
4. Delivery Fees
* Delivery fees are non-refundable for all prepared orders.
* In case of order cancellation where free delivery was applied, the cost of the return shipping will be deducted from the refund amount.
5. Policy Modification
* **alqnas gardens shop** reserves the right to modify or update these terms and conditions whenever necessary, by publishing them on this page without prior notice to customers.
* Purchasing any product or service through our website constitutes agreement to these terms and any future updates.
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Thank you for choosing **alqnas gardens shop**. We always strive to provide you with the best shopping experience.
